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Show page B8 Friday, April 25, 1997 Davis County Clipper Body language tells the message If you rattle the change in your pocket, stroke your beard or twist your necklace when talking to someone, your verbal message is muffled by your fidgeting and fussing. That's what image and communication consultant Lisa Ford told nearly 300 customer service and marketing professionals at a recent Partners in Business seminar at Utah State University. "Body language is 55 percent of the message, Ford said If we are playing with facial hair, twisting the hair on our heads or flipping our jewelry, people are distracted by how were saying things. Theyre overwhelmed by the how and dont hear the what of our message. Ford, creator of the v ideotape series, "Flow to Give Exceptional Customer Service, contends that stance, facial expression and tone of voice determine if we are perceived as powerful and credible by others. "Women, especially, often present themselves in what I call the little girl stance, she said. "They hold their bodies in a very small space by slouching, crossing their legs and holding their hands behind them. What they dont realize is that the more space you take up, the more power and credibility you have. Ford says men are better at "takShe suggests sitting ing up space. with your arms resting on arms of a chair or around on the back of an adjacent chair. When standing, dont cross your arms. Position feet slightly apart; possibly place one hand on a hip with the thumb turned out. "People don't trust people who don't show their hands, she said. "Thats really the origin of the handshake people extended hands to show they werent holding weapons, she added. Facial expression is another indicator of power, according to Ford. Powerful people smile when pleased; powerless people smile to please. She cited former president Jimmy Carter as one whose constant smiling robbed him of his credibility. Tone of voice can be a real turnoff to listeners as well, but the problems are usually gender specific. Ford said. Women tend to talk in a singsong voice which gets higher as they get nervous. On the other hand, men often talk in a monotone to sound serious. She pointed to Vice President A1 Gore whose trademark monotone delivery finally seems to be improving after boring listeners for years. Both men and women are guilty of using words that belittle the listener. "Words like obviously, of m MGMJES and naturally are real Ford said. "They make the speaker come off as abrasive and arrogant. Also, urns and ers are great distractions to the listener. Taping your presentations and conversations is one of the best strategies course s, Kali's for identifying tone and delivery Announces 4 NEW Home Communities in Davis County problems." Listening well is just as important as being a powerful and credible speaker. Ford said. "There is a great difference between active listening and just waiting for an opportunity to talk. iGood listeners are attentive and act as mirrors to the speaker. They can restate the content or the emotions contained in the message without just repeating the words they heard. Ford suggests matching the other persons tone of voice, rate of speech and type of verb choices to build rap- WEDGEWOOD last surviving child of ten children born to William Ira and 776-601- NORTH PARK VILLAGE- - New homes from 774-994- EASTLAND- - New homes from $147,900. 14 acre to 13 acre size home sites. (Ask about our special finance package!) 550 West 1150 North, West Bountiful. (10 minutes from SLC). Call 292-166- Margaret Muir Hatch. Beth graduated from Snow College and the University of Utah in education. She taught elementary school in Davis County for 40 years and three years in Tacoma, WA. She married George Phillip Hibler June 9, 1937 in Salt Lake Our Allen Hibler (Pat), Bountiful; daughter, Mary Lynne Cline April 20, 1997. He was surrounded by his family who loved him very much. Ben was bom July 8, 1942 in Salt Lake City, the son of Peggie and the late Dory Rawlins. He is survived by two brothers and three sisters. Bill Rawlins, Bob and Carol Rawlins, Barbara Hatch, Becky and Darrell Moss, Wendy and Thel Noyes and his many friends at Wide Horizons. Ben was preceded in death by his brother Blair and brother-in-laLee R. Hatch. Ben loved cowboys, cowboy music and shopping at with his mom. He wanted to be in the Navy. He also looked forward to going to the temple. Bens family is grateful to have enjoyed him and his beautiful spirit. We will miss him but we are thankful for the many things we learned from him. The family appreciates the love and care the staff and residents of Wide Horizons has given to our special Ben. We also want to thank the doctors and nurses of McKay Dee Hospital for their ing care. 7. many nieces and nephew's who Ivory Homes has brought together the best in Design. Quality. Locations, and value. We invite you to visit one of our six decorated were dear to her. Funeral services will be held Saturday, April 26 at p.m. at the Russon Brothers Mortuary, 295 N. Main, Bountiful. Friends may call from 11:30 a.m. to 12:45 p.m. prior to services. Interment at the Bountiful City Cemetery. Many thanks to the nurses and aides of Columbia Creekside Home model homes and see why over 600 home owners during 1996 now call Ivory their home I 1 WINDSOR Model Home 1600 North Frontage Centerville Health for their kind and loving See it all D' FRANCE- - New homes from $154,900. Ivory's newest community. New designs with stucco fronts standard. 1850 North Frontage Road, Centerville. (15 minutes from SLC). Call 292-166- (Frank), Bountiful; eight grandchildren and 22 great grandchildren and 292-166- at Five Points RECREATION 10 Year EXHIBIT Rd. STERLING HAMILTON Model Home Model Home 3125 North 1175 East 1418 N. Foxglove Rd. (830 West) Layton 7 771-720- Farmington, 45 2 New Home Warranty 775-885- 3 Full Broker Participation 24-25-- 26 April Sponsored by the CtevisCounty (.lippST E)fifu iMrpti Njt) v Mob u & ; Enter your GREAT MOM In lov- Funeral services were held Friday, April 25 at the Russon Brothers Mortuary. Interment, Centerville City Cemetery. SJPs Uime... VILLA care. Roger Ben Rawlins special Buddy Ben died 7. past president of the Fine Arts member of the Sego Lily chapter of the Daughters of the American Revolution, and was a volunteer at Lakes iew Hospital Auxiliary. She loved flowers and always had a beautiful rose garden. She knew the value of hard work and was a devoted and loving mother and wife, and a caring friend. She enjoyed traveling and had traveled 7. though they count and are respected. extensively in her lifetime. We will miss this kind, refined lady. She truly endured to the end. We love you Nana. Survivors include her son, Dr. G. the National Education Association. She was a charter 0. $131,900. Large home sites, walking distance to Layton Hills Mall and schools. 30 West Antelope Drive (2000 N.) Layton. (25 minutes from SLC). Call port and to make others feel as City and they made their home in Bountiful. Beth was a faithful member of the LDS Church, serving in many stake and ward callings. She was active in DUP, member and of 50 home sites) include Three bedrooms, New homes from $1 11, 900. Ail garages. 200 South 1100 West, Clearfield. (29 minutes from SLC). Call Elizabeth Hatch Hibler Guild, member of AAUW, Delta Kappa Gamma, and a life member ESTATES-(ove- r two-ca- r Obituaries Elizabeth (Beth) Hatch Hibler passed away into the arms of her family April 23, 1997. She was born March 10, 1904 in Scipio, Utah. She was the youngest and Home Builder 1 (Lite (Rm Davis County Clipper's vV' kTts? vweeeeee yv the Annual Clipper Today Great Mom Contest Don't Wait Deadline is Thursday, April 24. Our Great Moms will stories of their and their photos appear in the newspaper. Great Gifts will be given to each of the Great Moms from area merchants. Names of Great Moms will be chosen to represent each of BOATS - VANS TRAVEL the nine south Davis County Cities. Return the entry blank to to the Clipper office, 1370 So. 500 W., Bountiful. I nominate for the Great Mom Contest: I I Vame Address I I Telephone She is a I I -- City . Signed . great mom because ps words or less) WIN A lRIi; VACATION TRIP 101? 2 REGISTER AT THIS CURRIER I2CCTM RVS HIKE CAMPERS BIKE FISH Come join us at FIVHePOXNTSin .. v Onltj 2 Datjs left APRIL l)-l- 6 pri, - sat. |