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Show March The Garfield County Insider 2011 EverylCounts Anything Good? I was conducting a customer service training class recently and this is what some of the participants were saying: "My supervisor treats me like crap." "Yeah," chimed in another employee. "Really bad. Like even when Mary's* mother passed away, her leave wasn't approved even though she had a lot of leave." "I ended up having to take her off of life support, too," Mary added. "It was a bad situation to begin with, but then having to deal with how my supervisor was treating me only made it worse.." When I hear stories like these I wonder where compassion has gone. And then I wonder how someone who did this to Mary can sleep at night. And here I was training these people on how to have better customer service skills when customer service skills weren't being shown to them. Why the disconnect? Unfortunately that adage, "Do as a say, not as I do," is, I'm afraid, all too common. I know it to be in the workplace, but I believe it's also sometimes in our schools and even in our homes. So I had a talk with these training participants... "The economy's bad right now. Many people would be happy to have your job regardless of whether or not customer service is being shown to you or not. Now, I'm not saying this is right, but I am saying to have a plan. Look for another job, preferably even within your same organization (i.e., if it's not too toxic), but in a different department, or get out of your existing organization all together. And in the meantime, stay out of your leader's tornado." After I got a room full of puzzled faces, I drew a picture of a tornado on the flip chart, and said, "Don't step in there. Once you step in, it could be tough to get out the lAuGhiNg pOiNtl: Our familyowned restaurant is the setting for many of our discussions about how to handle the customer who asks, "What's good tonight?" Obviously, we would never serve anything we didn't think was good. I braced myself one Saturday night when I heard the dreaded question posed to my husband. haws of the Universe Law of Mechanical Repair - After your hands become coated with grease, your nose will begin to itch and you'll have to pee. Law of the Workshop Any tool, nut, bolt, screw, when dropped, will roll to the least accessible corner. Law of Probability The probability of being watched is directly proportional to the stupidity of your act. Law of Random Numbers If you dial a wrong number, you never get a busy signal and someone always answers. Law of the Alibi If you tell the boss you were late for work because you had a flat tire, the very next morning you will have a flat tire. Variation Law If you change lines (or traffic lanes), the one you were in will always move faster than the one you are in now (works every time). Warm Water Theorem When the body is fully immersed in water, the telephone rings. Law of Close Encounters The probability of meeting someone you know increases dramatically when you are with someone you don't want to be seen with. Law of the Result When you try to prove to someone that a machine won't work, it will. - and, you will never be the same." Since, just like an actual tornado, a toxic person's tornado's one you don't want to dance with. For example, another class member talked about how one leader pushed him. Fortunately, other employees held him back from hitting this leader. But if he had hit him, he would have been dancing in that person's tornado. Essentially, both "Take a pencil and pawould have been destroyed. per," the teacher said, "and "You don't want to stoop write an essay with the title to that person's level," I told `If I Were a Millionaire.'" them. Instead, if someone's Everyone but Philip berude to you say silently, "I gan to write furiously. He The Coffee Law As soon as you sit down to a cup of hot love this person, I love this just leaned back in his chair coffee, your boss will ask you to do something which will person, I love this person." and folded his arms. last until the coffee is cold. "What's the matter," the Eventually, you may actually come to love this per- teacher asked. "Why don't Law of Physical Surfaces The chances of an open-faced jelly sandwich landing face down on a floor, are directly son, but more importantly, you begin?" "I'm waiting for my sec- correlated to the newness and cost of the carpet or rug. it will change your counteLaw of Commercial Marketing Strategy As soon as you nance which will show in retary," he replied. find a product that you realyour body language which ly like, they will stop makis ultimately where coming it. munication takes place. Man, I love Mother Doctors' Law If you don't Teresa for only she could feel well, make an appointcome up with words such ment to go to the doctor, Licensed & Insured as these, "I have found the by the time you get there Professional, Clean & Reliable paradox, that if you love you'll feel better. But don't 25 Years Experience until it hurts, there can be make an appointment, and Lynn Maguire I' T Now Serving Garfield County no more hurt, only more you'll stay sick. 150. 676 love." 435-679-8842 250 E Center 5treet And Evers (1984) proranguitch, (AT 8+759 vides advice she once received from her Sunday 435 616-8123 Veda Hale School teacher, "Love your 676 8133 r: +55 enemies...Do good to those Love the computer.... around would be very benThere balance , Dizziness that hate you. Then just hate the eye strain. That's eficial. (Thank you, Bosie is a web watch what happens," (p. me. And I don't think doggie, for taking care of site that Prevention 31). very clearly about how this for me. We do get our is being circulated around Especially when you stay to do things in a way that breaks and walks, he sees to now. Can't decide yet what out of tornadoes. doesn't damage eyes. The it.) But I need to for sure to think about it.. I'm a *Name change screen should have the top change the angle of screen. sucker when somone wants Cynthia Kimball is a level with your eyes. That I'm tired of dry eyes and to point out that something professional speaker, trainstrain, besides I'm finding is great and little known er and doctoral student makes it so you are looking because it is cheap and too in workforce development slightly down, instead of my vision sure isn't as it simple. I'm referring to & organizational leader- up. Also one should look used to be. Of course, age the ingesting of 8 drops of ship. Her column, "Every- away from screen every 20 is happening along with 35% food quality hydrogen Randy Jones Free Estimate 1Counts," appears on de- minutes and focus on some- the rest of life, but that is peroxide in a glass of water (435)836-3032 Licensed S Insured seretnews. corn weekly. She thing at least 20 feet away. just something we can't do three times a day. That is Cell:(801)558-1046 can be reached at kimball@ I would think getting up much about.. We can take and stretching and walking eye supplements, which supposed to keep your sysevery] counts .net. tem oxygenated and bad I do. I think germs and other bad stuff it is about the can't tolerate high oxygen same as what levels. Therefore, no canwould be sug- cer and other hateful congested if I had ditions. Too cheap and too been diagnosed simple, so the claim goes, with some and no big company out to Specializing in Skin Cancer, Skin Diseases & Cosmetic Procedures common eye make money on expensive condition that treatments is going to tell means eventual you about it. If you do this, MEDICAL SERVICES blindness. Ask remember it is 35% food your friendly grade hydrogen peroxide, drugged for his not the 3% stuff a lot of suggestion. It us have always had in our certainly won't medicine cabinet to treat hurt you and miner wounds. The kind just might fill to use is different, but still Plans in some other rather cheap. But look into vitamin and it for yourselves. It might mineral needs be like the too cheap and for your body. too simple suggestion to While you are eat at least three almonds 166 W. 1325 N. • Ste. 250 • Cedar Ci a day to keep cancer away. at it, pick up a Rand Colbert, MD Maybe true. maybe not, bottle of chewmaybe just something that able Vitamin D Ben Adams, DO will have a placebo effect tablets. Cheap for good . I do it just for Jason Christian, PAand helps fight just fors and because I like the winter nuts. Whatever, the answer blues. Vitamin in the book the folks on the D is popular web want you to buy is just right now. It what I said above...8 drops Call us at makes sense to of 35% hydrogen peroxide be up on what in a glass of water three research is find- times a day. The rest is a or ing, but to also lot of stuff about how deremember that signing men want to make just because the money on getting us to use AESTHETICS & MEDICAL SPA public eye is their drugs. 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